Mae33 takes your privacy seriously. This Policy clearly explains what information we collect, why we need it, how it is protected, and your rights as a mae33 member under Malaysia's Personal Data Protection Act 2010 (PDPA).
Six data protection principles we uphold across every aspect of the mae33 platform's operations.
Mae33 is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) across all aspects of member data processing. All our data handling procedures are reviewed by qualified legal advisors and updated in line with the latest regulatory developments from Malaysia's Department of Personal Data Protection.
All personal data and financial information transmitted between your device and mae33's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB. No third party can intercept or read your data while in transit.
Mae33 does not sell, rent, or commercialise members' personal data to any advertisers or data brokers. Your information is collected solely for platform operations, transaction processing, and legal compliance — not to profit from your data by sharing it with third parties.
As a mae33 member, you have the full right to access, correct, transfer, or delete your personal data at any time. Personal data requests are processed within 14 business days. We provide a straightforward and transparent process for managing your privacy rights without having to navigate complicated procedures.
Mae33 retains your personal data only for as long as it is needed for the purpose it was collected. Financial transaction data is kept for 7 years in accordance with Malaysia's tax and audit legal requirements. Once the required retention period has lapsed, your data is securely deleted using certified data disposal procedures.
In the event of a data security breach affecting your personal information, mae33 is committed to notifying you within 72 hours of detecting the breach — exceeding the minimum requirements under the PDPA. We will provide full details of what occurred, the data affected, and the remediation steps taken.
Mae33 collects your personal information only when it is necessary to deliver the services you request. We operate on a "minimum collection" principle — meaning we do not gather data beyond what is strictly required for the platform to function.
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Identity Data | Account verification, KYC, fraud prevention | Legal requirements |
| Contact Data | Account communications, notifications, customer support | Contract performance |
| Financial Data | Deposit/withdrawal processing, audits, taxation | Legal requirements |
| Technical Data | Platform security, fraud detection, optimisation | Legitimate interests |
| Usage Data | Product improvement, personalised recommendations | Consent |
Note: Mae33 does not collect sensitive data categories such as health information, political views, or religious beliefs unless required by law or voluntarily provided by you for a specific purpose you have explicitly agreed to.
Every piece of data mae33 collects has a clear and legitimate purpose. We do not process your data for unrelated purposes without first obtaining your consent. Below are the primary uses of your personal information on the mae33 platform.
You may withdraw your consent to receive marketing communications at any time by updating your preferences in your mae33 account settings or by contacting our support team. Withdrawing marketing consent will not affect your account services.
Mae33 continually invests in enterprise-grade data security infrastructure to ensure your personal information is always protected against unauthorised access, loss, alteration, or disclosure.
Shared Responsibility: While mae33 maintains strict security measures, the safety of your account also depends on your own actions. Make sure you use a strong, unique password for your mae33 account, never share your login credentials with anyone, and always log out when using a shared device. Enable two-factor authentication (2FA) in your account settings for an added layer of protection.
Mae33 does not sell or commercialise members' personal data to any third party. We only share information in very limited circumstances and with adequate safeguards in place.
Mae33 works with a number of trusted third-party service providers to help us operate the platform. They receive only the data needed for their specific tasks and are bound by strict data processing agreements:
| Provider Type | Data Shared | Purpose |
|---|---|---|
| Payment Processors TNG, DuitNow, GrabPay, FPX |
Name, account number, transaction amounts | Deposit & withdrawal processing |
| KYC Provider | MyKad photo, verification selfie | Member Identity Verification |
| Cloud Hosting Provider | Encrypted platform data | Secure data storage & processing |
| Analytics Services | Anonymised usage data | Platform improvements |
Mae33 may be required to disclose members' personal information to the relevant authorities if mandated by Malaysian law, a court order, or a lawful request from a law enforcement agency. In all such cases, we will notify the affected member where permitted by law.
Mae33's Guarantee: No third party that receives mae33 member personal data is permitted to use that data for their own purposes outside the scope of services they provide to us. All agreements with third parties include strict data protection clauses and audit rights reserved for mae33.
Mae33 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain the security of your login session, and understand how the platform is being used.
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may cause certain mae33 platform features to malfunction — including unstable login sessions. Mae33 recommends that you only delete analytics and preference cookies if you have privacy concerns, while keeping essential and security cookies enabled for the best experience.
Mae33 stores member personal data on secure servers. We enforce a strict data retention policy — your data is not kept any longer than necessary.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service operations |
| Financial transaction records | 7 years after transaction | Malaysia tax & audit requirements |
| KYC Documents | 5 years after account closure | Malaysia AMLA Compliance |
| Gaming activity logs | 3 years | Dispute resolution |
| Support communication data | 2 years | Customer service records |
| Anonymised analytics data | Unlimited | Platform improvements |
Once the required retention period has lapsed, your data is securely deleted using certified data disposal procedures that ensure it cannot be recovered. For data stored in backup format, it will also be deleted in the next backup management cycle.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), as a mae33 member you have the following rights regarding your personal data. Mae33 is committed to respecting these rights and making it easy for you to exercise them.
Request a copy of all personal data we hold about you. We will provide it in a readable format within 14 business days.
Request corrections to inaccurate or incomplete personal data. You can also update basic information directly in your account settings.
Request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the purpose for which it was originally collected.
Object to the processing of your data for direct marketing purposes. This objection will be acted on immediately and requires no reason.
Request your data in a structured, machine-readable format for transfer to another service provider should you wish to do so.
Request a temporary restriction on the processing of your data while you dispute its accuracy or evaluate an objection to processing.
To exercise any of the rights above, contact mae33's Privacy Officer by email at privacy@mae33.best, stating the type of request, your account details (username or registered email), and any additional information required to verify your identity. All requests will be acknowledged within 3 business days and resolved within 14 business days from the date the request is verified.
Applicable Exemptions: In certain circumstances, mae33 may not be able to fulfil a data deletion request in full if the data is still required to meet legal obligations — for example, financial transaction records that must be retained for Malaysia's tax audit requirements. In such cases, we will clearly inform you of which data cannot be deleted and the reasons why.
The mae33 platform is strictly for individuals aged 18 and above. Mae33 does not knowingly collect any personal information from individuals under the age of 18.
If you believe your child under the age of 18 has registered a mae33 account or provided us with personal information without your consent, please contact us immediately at privacy@mae33.best. We will take steps to verify the matter and promptly delete any related information we may have collected.
Mae33 employs a range of technical and procedural safeguards to prevent underage registration, including date-of-birth verification at sign-up and identity document checks during the KYC process. We acknowledge, however, that these measures are not foolproof, and we encourage parents and guardians to monitor their children's online activities.
The mae33 platform may contain links to third-party websites or services — for example, links to official Malaysian sports league pages or eWallet provider information. Mae33's Privacy Policy applies solely to the mae33 platform itself and does not cover those third-party websites.
Every third-party website you visit via links from mae33 has its own privacy policy, which may differ from ours. Mae33 is not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information.
Mae33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to how we protect your data. All amendments will be published on this page with a new "Updated" date.
For material amendments — that is, changes that significantly affect how we use your data or impact your rights — mae33 will notify you via an in-account notification or email at least 14 days before the amendment takes effect. This gives you sufficient time to review the changes and decide whether you wish to continue using the mae33 platform.
Continued use of the mae33 platform after any amendments to this Privacy Policy are published will be considered acceptance of the revised policy. If you do not agree with the changes made, you have the right to close your mae33 account and request deletion of your data in accordance with the rights set out in Section 7 above.
Mae33 has appointed a Data Privacy Officer responsible for ensuring PDPA compliance and handling all privacy-related enquiries from members. If you have any questions, concerns, or complaints regarding how mae33 handles your personal data, please reach out to us through the following channels.
This Privacy Policy should be read together with Terms & Conditions mae33. Together, these two documents form the complete agreement governing how we handle your data and your responsibilities as a platform member. In the event of any conflict between these documents, the Privacy Policy shall take precedence for all matters relating to personal data protection.
Create a free mae33 account and enjoy a secure, licensed betting platform with robust personal data protection in compliance with Malaysia's PDPA.